1. Scope and current availability
This is a review draft for faangin’s website and proposed app offer. This website currently provides an interactive preview. Desktop app downloads are available separately for supported computers. The interactive website preview does not provide checkout or connect to an AI provider. The operator’s establishment, applicable jurisdiction and production data practices must be confirmed before commercial launch.
This draft describes a limited refund policy for future Pro subscriptions purchased directly from faangin. There is no charge to explore the current interactive preview. Purchases through an app store or other reseller also follow the applicable seller’s process and mandatory law.
This is a proposed seven-day technical-issue policy, not an unconditional satisfaction or interview-success guarantee. Nothing in it removes a statutory right relating to cancellation, non-delivery, defective or misdescribed digital content, an erroneous charge or another non-waivable remedy.
2. Eligible access and technical issues
For the voluntary technical-issue policy, contact us within seven calendar days of your subscription purchase if paid access is not supplied or a material defect prevents an advertised core feature from working on a device that meets the requirements disclosed before purchase. Describe the problem and reasonably cooperate with troubleshooting.
If we cannot supply the paid access or correct the covered material defect through reasonable troubleshooting, we will refund the affected subscription charge. You do not need to wait for troubleshooting or a reply before submitting a timely request. The first message identifying the purchase and asking for a refund preserves the request date.
3. Duplicate charges and legally required remedies
Verified duplicate or erroneous charges caused by faangin will be corrected independently of the voluntary seven-day window. Legally required remedies are assessed under the law that applies, rather than an artificial usage threshold or a one-refund-per-person rule.
If the law provides a withdrawal or cancellation right for digital content, it remains available unless all requirements for a lawful exception or loss of that right have been met. This page does not itself obtain any consent or acknowledgment required for immediate digital delivery.
4. Requests generally outside the voluntary policy
Except where a refund or other remedy is required by law, the following do not by themselves qualify for a voluntary subscription refund:
- A change of mind after the app was supplied and used as described.
- Not receiving a job offer, a preferred interview result or an expected AI answer.
- Using a device or platform outside compatibility requirements clearly disclosed before purchase.
- An interview, employer or assessment provider prohibiting AI assistance.
- A request outside the voluntary window with no covered defect, payment error or other legal entitlement.
5. AI usage and third-party payments
The planned Pro subscription includes unlimited AI assistance. For charges you pay separately to another service, contact that service about its refund process.
An issue caused by an independently operated service is different from an app defect. This distinction does not excuse a misdescription of faangin’s own features or remove any mandatory remedy. We will assess the actual cause rather than automatically reject a request merely because a third party is involved.
6. How to request a refund
Email hi@faangin.com. State that you are requesting a refund and provide enough information to identify the purchase and the issue. A timely request does not depend on our response time.
- Purchase email, order or receipt number, and purchase date.
- A short explanation of the access, technical or payment issue.
- For a technical issue, your device/operating-system version and steps that reproduce it, where relevant.
- Redacted supporting screenshots if useful. Never include API keys, passwords, full payment-card details or confidential interview recordings.
7. Review, payment and license effects
We may request reasonable additional information and suggest relevant troubleshooting. If a request is declined, we will explain the reason and allow you to correct materially inaccurate information. We will handle mandatory remedies within any deadline required by applicable law.
Approved refunds are returned to the original payment method where possible. Payment-provider and bank processing times can vary. No separate refund administration fee is proposed by this policy. After a full refund, paid access associated with the refunded subscription payment ends, except to the extent applicable law requires otherwise.
8. Fraud, misuse and payment disputes
We may decline a discretionary refund request supported by false information or confirmed abuse, and may investigate genuine payment irregularities. These measures do not remove a mandatory consumer right or justify withholding correction of our own verified billing error.
We encourage you to contact hi@faangin.com so a problem can be resolved directly. Doing so is not a condition of exercising a lawful charge dispute or other legal remedy. This policy does not impose a chargeback penalty or require you to waive access to a court or consumer authority.
9. Changes and contact
An updated policy applies prospectively to purchases made under the updated offer. It will not be used to reduce refund rights that accompanied an earlier purchase. The Terms of Service and applicable mandatory law also apply.
Refund and support contact: hi@faangin.com. faangin is developed by Selmou AI. The operator’s establishment and jurisdiction-specific requirements must be confirmed before this draft is used for commercial transactions.